Store Policy

At BoobieBites, we value our customers and strive to provide the best products and services. All returns, refunds, and replacements are guided by the Department of Trade and Industry (DTI) policies.

RETURN, REFUND & REPLACEMENT POLICY

We understand that issues may arise with your order. Please review the guidelines below:

1. Wrong Product Delivered

Products must be intact, complete, and undamaged when requesting a return or replacement.

2. Incomplete Orders

Customers must provide video and photographic evidence of the unpacking process.
Once verified, the missing items will be delivered free of charge.

3. Damaged Products

Customers are required to submit video and photo evidence of the unpacking process.
If damage is caused by courier mishandling, the issue must be reported immediately upon receipt.

4. Spoiled Products

Customers may request a refund or replacement within 15 days of purchase.
If spoilage occurs despite proper storage, we will conduct an investigation based on the evidence provided.

Important Notes:

Products damaged due to buyer mishandling or negligence are not eligible for return, refund, or replacement.
Products that are partially or fully consumed will not be accepted.
Change of mind is not a valid reason for return or refund.
All customer requests are subject to approval after evaluation.

HOW TO FILE A REQUEST

If you receive your order and later discover any issues covered above, please follow these steps:

Step 1 — Contact Us

Send an email to support@boobiebiteslactation.com or message us via our official Facebook page: https://www.facebook.com/iloveboobiebites

Include the following details:

Subject: CONCERN_ORDER
Date of Purchase
Full Name or Username (Website, Facebook, or Instagram)
Complete Address & Contact Number
Details of Concern (e.g., spoiled product, wrong item, damaged product, etc.)

Attachments Required:

Video and photos showing the unpacking process upon receiving the order
Close-up images of the affected product(s)

Step 2 — Wait for Our Response

Our Customer Support Team will contact you within 1–4 working days for further information. Please do not tamper with the product until advised.

Step 3 — Evaluation & Resolution

Our Quality Assurance Team will review your complaint within 5 working days. If valid, we will arrange a replacement, refund, or return. You will receive a confirmation email or Facebook message with the next steps.

FOR SHOPEE & TIKTOK ORDERS

For orders placed via Shopee or TikTok, please contact us immediately for assistance.

However, requests for returns, replacements, or refunds will follow the respective platform’s policies and will still require evidence for approval.